Aaron Lamar is the Lead Technical Support Specialist at TechWave Solutions, where he spearheads a dynamic team dedicated to enhancing customer satisfaction and streamlining technical operations. With over a decade of experience in IT support, Aaron has a proven track record of implementing innovative troubleshooting strategies that have reduced resolution times by 30%. His leadership in developing a customer-centric support model has significantly boosted client retention rates. Aaron holds a Bachelor's degree in Information Technology and is passionate about leveraging technology to solve complex problems and drive business growth.More...