Years of experience: 14
Customer Support RepresentativeSupport SpecialistTechnical Support AgentHelp Desk SupportClient Relations SpecialistChat Support
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Alma's Career Path
Sep. 2025 -Present
SweatPalsCustomer service specialist
Остин, TX
Apr. 2024 -Apr. 2025
SyncioCustomer Service Specialist
Melbourne, Victoria, AustraliaResolved B2B and B2C merchants questions about the app and technical difficulties
Determined causes of errors between app and Shopify updates.
Held video calls with current and potential clients to guide usage.
Explained product features and provided onboarding help.
Used Intercom, Shopify, and Syncio.
May. 2023 -Mar. 2024
Ghertner & CompanyProperty Management & HOA Management
Nashville, Tennessee, United StatesHelp homeowners with any request or issue where the association is
responsible with.
Redirect emergency calls from owners to community managers.
Provide guidance to owners on how to submit requests such as
arquitectual requests for any home modification.
Report any issue with home repairs and follow ups.