Years of experience: 26

BelgiumPartnerCall CenterMarketingC-level ExecutiveCustomer Service

Trusted by top professionals

  • MN
    Marina Natanova
    Head of Research @Futurelab
    Verified
    Stefan is a visionary. He combines deep expertise in CX and Voice of the Customer with a broad knowledge of many industries and geographies, which helps him steer CX initiatives across the globe. He i...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Stefan's Career Path
Senior Director at the Customer InstituteAug. 2020 -
Present
Customer InstituteSenior Director at the Customer Institute
The Customer Institute is an independent global organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development. As Senior Director I am responsible for Best Practices - finding, vetting and supporting.
Managing DirectorSep. 2017 -
Present
FuturelabManaging Director
Antwerp Area, BelgiumWe are marketing and customer strategy consultants with a passion for profit and innovation. In Futurelab we help companies identify and act on new profit opportunities for their business. This we do through publications, speaking engagements, inspiration days and advisory services. We are the European specialists for profitable NPS / Net Promoter Score® implementations. Recent clients includ...
Chairman Of The BoardNov. 2014 -
Present
FuturelabChairman Of The Board
AntwerpenAs Futurelab grows, we are implementing a new structure with more partners, new countries, and a management board, which I have joined on November 1st 2014 And as of 15 September 2017 I have taken over as Chairman of the Board.

Stefan's Posts

  • About

    • 20+ years of expertise in VoC solutions • Crafted programs for global enterprises • Extensive experience with B2B market leaders

  • Cases & Experiences

    • Served 50 clients including Toyota, Mercedes • Partnered with Vodafone for impactful solutions • Supported Etex in achieving customer insights

  • Work Order

    • Elevate your current program's ROI significantly • Develop new, tailored VoC initiatives • Offer full outsourcing for seamless operation

  • How to contact

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  • How I can help you

    With 20+ years in customer strategy, I offer precise evaluations of your CX approach, ensuring both quick and substantial improvements. Collaborated with global and local brands, I bring unparalleled expertise to elevate your customer experience.

  • People I am looking for

    Seeking companies of any size aiming to enhance customer experience, boost sales, foster loyalty, and increase profitability.

  • Experience & Cases

    Achievements: - Doubled sales for a global outdoor brand in 3 years - Reorganized luxury car brand's contact center for cost efficiency and satisfaction - Helped a B2B firm reclaim market leadership Clients: Weber, Audi, Mercedes, Toyota, Shell, Vodafone.

  • How to contact

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