Years of experience: 10
PartnerMBACustomer ServiceConsultingCustomer Success ManagerData Entry
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Xiomara's Career Path
Jun. 2023 -Present
AmazonSr. Customer Success Manager II
Heredia, Costa RicaAs a Senior Customer Success Manager II, I specialize in delivering personalized insights to drive business growth. My role involves advocating for sellers across all internal departments, ensuring their needs are met for continuous expansion. I proactively monitor accounts, addressing potential issues before they arise. Through Data Analysis, I provide actionable recommendations and assist i...
Feb. 2023 -Jun. 2023
Confluent Medical TechnologiesCustomer Support Specialist II
Alajuela, Costa RicaProvide potential and existing customers with exceptional services. Identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.
Sep. 2021 -Feb. 2023
Confluent Medical TechnologiesCustomer Support Specialist
Alajuela, Costa Rica-Channel internal resources to provide efficient solutions to our customers through a single point of contact. -Identify improvement areas in our processes in order to improve the experience of our internal and external customers.
-Maintain our ERP system up to date through accurate data entry.
-Analyze and present key reports for decision making to the different management departments involv...