Years of experience: 29

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Exceptionally trusted; proven professional excellence.

80%
LeeAnn's Career Path
Customer & Technical Service Consultant II Hematology & UrinalysisDec. 2008 -
Nov. 2024
IDEXX LaboratoriesCustomer & Technical Service Consultant II Hematology & Urinalysis
United States*Handled customer inquiries primarily in-bound calls and email *Assisted with equipment installations and shutdowns. * Provided proactive education on maintenance, workflows and preparation of Hematology samples. * Tracked case notes appropriately. * Delivered product training and support to clients * Maintained customer satisfaction while meeting performance metrics * Collaborated with cross...
Sales Account ManagerAug. 2003 -
Apr. 2006
Donnegn SystemsSales Account Manager
United StatesTerritory - Maine USA * Developed and implemented sales strategies to drive revenue growth. * Built strong relationships with clients to understand their needs and provide solutions.* *Negotiated contracts and pricing agreements to maximize profitability. *Analyzed market trends and competitor activity to identify opportunities for business development. *Frequent travel from Maine to Massachu...
General ManaagerAug. 1999 -
Apr. 2003
Cowles Business Forms/Deep River ProductionGeneral Manaager
United States, Saco* Managed staff of 5-7 employees in printing brokerage firm * Demonstrated strong leadership skills *Responsible for hiring, training, and performance evaluations of staff members. * Collaborated with the President of the company daily to set and achieve departmental objectives. *Resolved customer complaints and issues in a timely and professional manner. *Managed dock to stock and in-house i...

LeeAnn's Posts

  • How I can help you

    • Administrative tasks • Customer support & retention • Data entry & auditing • Document creation • Equipped with necessary tech • Available 24/7 or flexible hours

  • Experience & Cases

    • 16 years at IDEXX Laboratories • Customer & Technical Support • Worked with progressive companies • Contributed to impactful work

  • How to contact

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  • How I can help you

    • Deliver top-tier remote admin and customer service. • Cater to internal and external clients. • Utilize company-provided compatible tech. • Ensure seamless operations with high-speed fiber internet.

  • People I am looking for

    • Funky Aura Boutique • Corporate B2B Procurement • Customer Support at IDEXX Laboratories

  • Experience & Cases

    • Managed support calls in veterinary sector. • Assisted high-profile clients like Elon Musk.

  • How to contact

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