Years of experience: 10
Customer ServiceCustomer Care SpecialistHelp Desk SupportTech SupportData EntryIT
Trust Score
Exceptionally trusted; proven professional excellence.
Andres's Career Path
Sep. 2021 -Apr. 2025
AutomatticIngeniero de soporte
Oporto, PortugalDuring my time at Automattic, I supported Tumblr users and WordPress customers through Zendesk tickets and live chats. My main responsibilities were:
- Maintaining a 95% Customer Satisfaction Score (CSAT)
- Filing issues through JIRA and GitHub
- Moderating content in Tumblr based on our Trust&Safety Guidelines
- Creating dashboards in Zendesk Explore and Looker to report on our work and user...
Aug. 2020 -Jun. 2021
ElevenYellow Pte. Ltd.Customer Care Advocate
Lima, PerúOnboarding and supporting users through Freshdesk. Bug reporting and filing.
Jan. 2019 -Aug. 2019
CloudbedsIngeniero de atención al cliente
Lima, PeruMy role was mainly onboarding and supporting hotel and hostels owners in Latin America through Zoom calls and Zendesk ticketing software.
Main issues we had to deal with was double bookings, missing payments and calendar integrations between channels.