Years of experience: 25
IT🐦 DesignCustomer ServiceConsultingCustomer Success ManagerBusiness Owner
Trust Score
Exceptionally trusted; proven professional excellence.
Sean's Career Path
Sep. 2019 -Jun. 2022
BetterworthAdvisory Board Member
Waterloo, Ontario, CanadaConsulted on the development of a FinTech next-generation advisory tool, developed through the University of Waterloo startup program.
Jan. 2012 -Present
Sun Life FinancialDirector, Service Management (Service Level, Capacity, Configuration and Availability Management)
Waterloo, Ontario, CanadaResponsible for ensuring the efficient operation and continuous improvement of IT services delivered globally across multiple business units and regions. Accountable for both strategic goals and mature operations of key ITSM (Information Technology Service Management) disciplines including Capacity and Availability Management. Expanded scope increased to Service Level Management in 2019, and ...
Oct. 2010 -Dec. 2011
Manulife FinancialTechnology Lead & Service Transition Manager
Kitchener, Canada AreaLeading a variety of IS and business teams with deliverables stemming from multiple projects, targeted to a shared deployment date. Ensuring the audit controls, impact assessment, human capital and BUCP are considered for each release. Engaging with senior management for release touchpoints, identifying outstanding concerns and presenting managed plans to meet required targets. Managing the S...