Director, Service Management Office@Sun Life Financial
Verified
Self-motivated, highly driven and outcome-focused with extensive experience leading delivery, risk and governance teams across the IT enterprise.
Strength in delivering complex deliverables, energizing teams, maximizing vendor engagements and ensuring business needs are met while maintaining clear measurements focused on customer satisfaction
Specialties: Over a decade long track record of increasing company revenues while meeting global business needs, core competencies include:
• IT Service Management (ITSM) Implementation, Training & Governance
• Customer Relationship Management
• Global Technical Delivery
• Contract Management
• Enterprise Data Modelling
• Global Vendor Management
• Outsourcing Governance
• Financial Optimization
• Security & Risk Management
• Business Forecasting & Demand Management
• Corporate Communications & TrainingMore...