Years of experience: 14

ITSales & BizDevCustomer ServiceCustomer Success ManagerSystem AnalystLive Chat

Trusted by top professionals

  • EM
    Elle McDonnell
    Project Manager @SESLHD
    Verified
    I’ve had the pleasure of working with Shabab, an exceptional Customer Success professional with a proven track record in driving retention and growth for SaaS products. His strategic approach to cust...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Shabab's Career Path
Senior Client Success ManagerOct. 2023 -
Present
GartnerSenior Client Success Manager
Sydney, New South Wales, AustraliaGartner Executive Programs
Client Success ManagerNov. 2021 -
Oct. 2023
GartnerClient Success Manager
AustraliaGartner Executive Programs
Project CoordinatorJun. 2018 -
Nov. 2021
Konica Minolta AustraliaProject Coordinator
Sydney, Australia

Shabab's Posts

  • About

    - 10+ years in IT, specializing in project management - Expertise in client retention for strategic accounts - Experience across diverse industries in Australia & Asia Pacific - Top retention scores at world's largest advisory firm, FY 2022-2023

  • Cases & Experiences

    - Managed 70+ clients with 20+ accounts - Total client value exceeds $10 million annually - Proven track record in enhancing client satisfaction and retention

  • Work Order

    - We help create tailored retention programs - Ensure consistent client engagement and satisfaction - Develop comprehensive strategies for contract renewals

  • How to contact

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