Years of experience: 18

Solution IntegratorComputer engineerTech SupportSystem AnalystEngineerIT

Trust Score

Highly reliable; strong professional involvement.

70%
Hessam's Career Path
Senior Technical Support EngineerApr. 2016 -
Dec. 2024
NokiaSenior Technical Support Engineer
Brazil, Rio de Janeiro• Install and Upgrade NetAct software using VMware hypervisor on top of diverse hardware layers as well as Cloud variant (OpenStack) • Hardware expansion in existing virtualized-infra (Server / Storage) • Implement, deploy and maintain backup solutions (DELLEMC, HP) • Provide end-to-end customer care support (attending 24x7 support) • Troubleshoot NetAct issues and tickets for entire LAT / Eu...
Application Support EngineerNov. 2013 -
Mar. 2016
AltranApplication Support Engineer
Brazil, Rio de Janeiro• Technical support of Huawei SDP product including installation and upgrade • Participate in emergency support (24x7) • Troubleshoot SDP platform issues/tickets of central and local nodes for entire Latin America • Integrate various VAS services (eg. SMS, MMS, WAP) to SDP platform • Expand hardware equipment including Huawei blade servers, Huawei storage (OceanStore), disk arrays and Server ...
L2 Technical Support EngineerSep. 2008 -
Mar. 2013
NokiaL2 Technical Support Engineer
Brazil, Rio de Janeiro• Provide high qualified and advanced NetAct technical support to big customers (i.e.: T-Mobile US and AT&T) • Troubleshoot OSS issues remotely and on-site • Participate in emergency service support (24x7) delicately for North America • Implement LTE trial for North American customers (T-mobile US and Bell Canada) including LTE network elements integration/performing test cases/FM, PM and CM ...

Hessam's Posts

  • About myself

    With over 18 years of experience, I excel in cross-platform systems, specializing in installation, integration, and security. A skilled troubleshooter, I adapt quickly and embrace new challenges across diverse client industries.

  • Job Description

    Seeking a role as a Technical Support Specialist within IT enterprise companies, where I can leverage my extensive experience to enhance customer satisfaction and streamline technical operations.

  • How to contact

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