Years of experience: 14
Customer Care SpecialistChat SupportClient Relations SpecialistCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Fabiana's Career Path
Mar. 2024 -Present
Ona Hotels & ApartmentsCustomer Service Specialist | Sales
Barcelona, Spain* Assisted 100 clients per day in finding and booking accommodations, improving booking efficiency by 20% increase in customer satisfaction and repeat bookings
* Managed reservations, modifications, and cancellations, ensuring seamless customer experiences
* Resolved guests concerns and special requests, including payment issues and booking discrepancies
* Managed an average of 100 tickets pe...
Aug. 2020 -Dec. 2023
Centro Médico HostafrancsReceptionist
Barcelona* Managed patient reception, invoicing, and appointment scheduling, ensuring efficient service delivery
* Processed insurance claims and authorizations, improving billing accuracy
* Handled inquiries via phone, email, whatsapp and web providing multichannel support
* Assisted patients and doctors in resolving scheduling conflicts and service - related issues
* Provided bilingual support in en...
Jan. 2010 -May. 2020
Turispay viajesDirector
Uruguay* Led the management, sales and operations of a travel agency specializing in customized travel experiences
* Designed customized travel experiences, leading to high client satisfaction and retention
* Managed reservations for flights, hotels, transfers, cars, private medical insurance and excursions coordinating with global suppliers
* Organized and led group travel experiences worldwide, en...