Years of experience: 14

Customer Care SpecialistChat SupportClient Relations SpecialistCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Fabiana's Career Path
Customer Service Specialist | SalesMar. 2024 -
Present
Ona Hotels & ApartmentsCustomer Service Specialist | Sales
Barcelona, Spain* Assisted 100 clients per day in finding and booking accommodations, improving booking efficiency by 20% increase in customer satisfaction and repeat bookings * Managed reservations, modifications, and cancellations, ensuring seamless customer experiences * Resolved guests concerns and special requests, including payment issues and booking discrepancies * Managed an average of 100 tickets pe...
ReceptionistAug. 2020 -
Dec. 2023
Barcelona* Managed patient reception, invoicing, and appointment scheduling, ensuring efficient service delivery * Processed insurance claims and authorizations, improving billing accuracy * Handled inquiries via phone, email, whatsapp and web providing multichannel support * Assisted patients and doctors in resolving scheduling conflicts and service - related issues * Provided bilingual support in en...
DirectorJan. 2010 -
May. 2020
Uruguay* Led the management, sales and operations of a travel agency specializing in customized travel experiences * Designed customized travel experiences, leading to high client satisfaction and retention * Managed reservations for flights, hotels, transfers, cars, private medical insurance and excursions coordinating with global suppliers * Organized and led group travel experiences worldwide, en...