Ona Hotels & Apartment Company has seen significant growth in customer satisfaction rates due to improved services and innovative customer engagement strategies. Our digital transformation has also enhanced the booking experience, leading to an increase in direct bookings. However, there are still challenges in managing high customer demands during peak seasons and addressing specific customer preferences. As a Customer Success Specialist, Fabiana Callorda's role in ensuring customer satisfaction and loyalty is crucial. Her focus on personalized customer service, prompt resolution of issues, and proactive engagement has greatly contributed to our success. Moving forward, we aim to further leverage data analytics to anticipate customer needs and optimize our services.More...