Years of experience: 21
United StatesTyping SpecialistData Entry SpecialistData EntryMedicalCopywriting
Trust Score
Exceptionally trusted; proven professional excellence.
Samantha's Career Path
Jun. 2024 -Mar. 2025
Southeast QSR, LLCInformation Technology Leader
Clearwater, Florida, United StatesSoutheast QSR IT Leader, Restaurant Technology • Southeast QSR is a Taco Bell Franchise with 190 locations in Florida, Georgia, and South Carolina. It is a private company owned by Nicholas Peters. In this role, I am the second in leadership for the IT Department reporting to the Director of IT Support, Karl Simons. • Bring structure and organization to the IT Team, organizing specific functi...
Sep. 2021 -May. 2024
CitiVice President Global Knowledge and Training Operations
Tampa, Florida, United States• The knowledge and training team was structured within the IT Department reporting to the Director of IT Services, Shante Avery. Citi is one of the largest banks with over 300,000 active employees. I was responsible for leading the training teams located in each of the Global Centers (Mexico, Costa Rica, India, Manila, Poland). There were over 100 agents within these centers. In addition to ...
Jul. 2015 -Mar. 2021
Bloomin' Brands, Inc.Director of Information Technology Support Services
Tampa/St. Petersburg, Florida Area• Lead and Manage IT Customer Services Operations Teams - Service Desk, Level 1, Level 2, and 24x7 IT Operations. • People Management – Hire, Develop, and Mentor.
• IT Business Partner to Fleming’s Prime Steakhouse.
• Plan and execute continuous improvement to reduce system down time.
• Deliver exceptional technical, non-technical and customer support for restaurants, employees, and corporate...