Experienced IT leader with a strong background in managing large-scale IT operations, customer support teams, and technical projects across multiple industries. At Southeast QSR, I helped streamline IT processes and led a team focused on system management, project execution, and vendor relationships for 190 Taco Bell locations. In my role at Citi Bank, I developed global training and knowledge operations, managing teams across several countries and enhancing ITSM solutions, improving agent training efficiency by 50%. At Bloomin' Brands, I managed IT support for 1,100 restaurants, overseeing system performance, disaster recovery, and PCI compliance, while leading a $2.1M budget and vendor relationships. I have a proven track record of improving operational efficiency, customer satisfaction, and team performance, while reducing costs and system downtimes. My expertise extends to implementing continuous improvement initiatives, managing complex technical projects, and building high-performing teams to meet business needs.More...