Years of experience: 44

Technical Support AgentDevOpsConsultingData EntryCustomer ServiceCall Center

Trust Score

Highly reliable; strong professional involvement.

75%
Janelle's Career Path
IT Program Manager at NTT Data Services Federal GovernmentFeb. 2007 -
Apr. 2025
NTT Data Services Federal GovernmentIT Program Manager at NTT Data Services Federal Government
Jul 2006 – April 2025 (Contractor Jul 06 - Jan 07) Location Virtual From/To Dates: 06/15/2019 - 04/11/2025 Position/Title: Vulnerability Management Account: USAID Oversee vulnerability management utilizing Tenable Security Center, Tenable Auditing, Nessus Manager, SysTrack, Forescout, Sentinel One, FireEye, Qualys, Splunk and other tools to reduce the risk of cyberattacks and data breaches. W...
Project ManagerFeb. 2006 -
Jul. 2006
RightStaff IncProject Manager
Dallas/Fort Worth AreaOnsite at a Fortune 100 customer managing insourcing of first level help desk. Coordinates network issues, T1 and IVR installations, incident management, staffing and budget. Brief senior management on progress. Managed nationwide installation/upgrade of payment terminals for major retailer. Completed installation of 10-50 payment terminals in 1500 stores in 3 weeks with minimal revisits requ...
Project ManagerMar. 1998 -
Feb. 2006
SarcomProject Manager
Columbus, Ohio Area/ Dallas TXManaged several major projects for a Fortune 100 company. 1) Managed nationwide POS implementation/upgrade of 1300 retail stores. Directed 16 teams of installers each night to install new hardware and upgrade software packages for compliance with Sarbanes-Oxley requirements/timelines. Resolved hardware issues, dispatched technicians to repair hardware failures; worked with development to stre...

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