Years of experience: 13

Data EntryCustomer Care SpecialistClient Relations SpecialistCase ManagerCustomer ServiceCall Center Trainer

Trust Score

Highly reliable; strong professional involvement.

75%
Hala's Career Path
Innovation Lab Mar. 2025 -
Present
Booking.comInnovation Lab
Amsterdam, North Holland, NetherlandsAt Booking.com, I contribute to a dynamic, innovation-driven environment focused on enhancing the global travel experience and optimizing operational efficiencies. My work centered on leveraging data, AI, and continuous experimentation to deliver impactful solutions across various product areas.
Senior Relations SpecialistJun. 2023 -
Jul. 2025
Booking.comSenior Relations Specialist
Amsterdam AreaHandling legal complaints.
Senior Customer ServiceMar. 2022 -
Jun. 2023
Booking.comSenior Customer Service
Amsterdam AreaManage urgent and sensitive cases with a high risk impact. Present Handling instance financial issues, social media issues and crises. Support colleagues with questions and drive improvements.