Years of experience: 13
TranslatorMBAChanel ManagerCRM managerCustomer Success ManagerPostGraduate
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Jose's Career Path
Jul. 2023 -Mar. 2025
MillerKnollDealer Development Director Latin America
San José, Costa RicaSpearheaded the development of a comprehensive dealer performance dashboard, integrating key sales metrics and market share analysis to inform short, medium, and long-term strategic planning and accountability. Established a goal framework to drive sustained growth and optimize dealer performance.
Successfully expanded the dealer footprint by promoting the adoption of corporate tools and tail...
Jan. 2023 -Jul. 2023
MillerKnollLatin America & Caribbean Client Development Executive
• Implemented Phase 1 of the mentioned BP, towards sales growth and annuity accounts acquisition.
• Developed a Business Plan to create a new business unit: Non Office Environments for LAC. Phase 1 implementation starting FY 2024, which is based on client diversification, towards generating new revenue streams.
Aug. 2022 -Jan. 2023
MillerKnollLatin America & Caribbean Concierge
• Developed a strategy towards the implementation of Knoll for legacy HermanMiller dealers and Sales team, which included: training development, procedure implementation and transitioning services from legacy Knoll users to Legacy Miller.
• Closed out terminated dealers in Mexico, Colombia & Perú, towards a smooth transition allowing for clients to understand the change process and deliver th...