Years of experience: 24

Customer Success ManagerCustomer ServiceSport Manager🏐 SportsManager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Dana's Career Path
Head of Customer SuccessSep. 2022 -
May. 2024
Secure Code WarriorHead of Customer Success
Greater BostonServe as the leader of a diverse book of business which makes up approximately 30% or Secure Code Warrior’s total ACV. Oversee a 5-person regional team of Customer Success Managers who ensure that roughly 100 of SCW’s commercial customers receive tremendous value from their investment in our Agile Learning Platform. Responsible for another 230+ global SMB customers who participate in SCW’s sc...
Senior Director, Customer Success ManagementDec. 2021 -
Aug. 2022
Lakeside SoftwareSenior Director, Customer Success Management
Greater BostonWas responsible for the global, 14-person Customer Success Management team. The team was charged with leading their assigned accounts through Lakeside's Customer Journey, ensuring product adoption and demonstrating value realization for over 450 customers (approximately $50M in ACV). The team was measured against a renewal target, segment-specific customer health scores, and customer satisfac...
Director of Customer SuccessJan. 2019 -
Dec. 2021
VeracodeDirector of Customer Success
Burlington, Massachusetts, United StatesLed a regional 27-person team of Customer Success Team Leaders and Customer Success Managers who delivered services to approximately 200 of Veracode’s largest accounts (roughly $73M in ACV). The team's KPIs included customer satisfaction ratings, NPS, renewal rate, and health score.