Years of experience: 37

EngineerHRSQLBPMNAmplitudeService Quality Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Christopher's Career Path
Senior Service Quality ManagerJun. 2024 -
Jan. 2026
ITONICSSenior Service Quality Manager
Customer (IT) Service Management ------------------------------------ Managed client relationships for functional and non-functional software issues and feedback. Collected, analysed and reported key quality metrics and service performance. Handled escalations, complaints and service delivery in complex client engagements. Documented actions, results and lessons learned to support continuous ...
Senior Software Quality ManagerAug. 2021 -
May. 2024
ITONICS - The Innovation OSSenior Software Quality Manager
Test and Deployment Management ----------------------------------- Responsibilities are aligned with the Senior Service Quality Manager role as described above. Customer (IT) Service Management ------------------------------------ Responsibilities are aligned with the Senior Service Quality Manager role as described above. Information Security Management ---------------------------------- Pre...
Test ManagerJan. 2021 -
Jul. 2021
Sanlam Group Technology Business IntelligenceTest Manager
Cape Town, Western Cape, South AfricaTest Manager responsible for implementing and managing a Software Testing Strategy, including the setting up of an Automation Test Strategy and Automation Framework incorporating DataOps for 15 Business Intelligence teams.

Christopher's Posts

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    How I can help you

    I help teams improve software quality through QA strategy, software testing, defect prevention and continuous improvement, ensuring reliable high-performance systems, using AI as an enabler.

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    People I am looking for

    I seek clients in sectors like finance, telecoms, and enterprise digital platforms. My expertise benefits customer-facing systems where reliability and data integrity are vital, with a focus on software quality and service management.

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    Experience & Cases

    - Long-term client engagements (1-4+ years) - Roles: Testing Professional, QA Specialist, Service Quality Manager - Focus: Risk reduction, service reliability, high-quality user experiences - Industries: Finance, telecoms, enterprise digital platforms

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    How to contact

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