Senior QA Engineer | Test Manager | Software Quality Lead
Verified
Christopher Tomlinson is a Senior QA and Service Quality professional with 26+ years of experience across Banking, Insurance, Retail, Medicine ical, ISP, Transport and Technology sectors. Experienced in software testing, test leadership, release management, defect reduction, UAT, production support and continuous improvement. Strong stakeholder engagement skills with a hands-on-approach to delivering reliable, high-outcomes.
Key achievements include reducing client reported defects by 82% through integrated QA and service quality initiatives, improving audit turnaround from 3 days to 4 hours through QA governance redesign, implementing automation capabilities to increase test coverage and early defect detection and applying AI driven defect analysis to accelerate root cause resolution and continuous improvement. Managed global service desk operations with over 85% customer satisfaction and built and led QA teams and quality functions across multiple organisations.More...