Years of experience: 15
United StatesService Quality ManagerCustomer Success ManagerHelp Desk SupportCustomer Service🏐 Sports
Trust Score
Exceptionally trusted; proven professional excellence.
Courtney's Career Path
Apr. 2023 -Nov. 2024
AmazonSenior Operations Manager
Detroit, Michigan, United StatesRecruited, interviewed, and hired over 50 managers to staff the building, ensuring a highly skilled and efficient team. Led and coordinated the integration of robotics technology with existing fulfillment processes, optimizing workflow and boosting operational efficiency by 4.7% in my first month over the Outbound department. Responsible for weekly planning and forecasting of order volume up ...
May. 2021 -May. 2023
AmazonOperations Manager
Pontiac, Michigan, United StatesLead and supervise a team of Area Managers, Leads, and 200+ hourly associates. Develop managers for career progression through 1:1 monthly meetings discussing their strengths and opportunities. Responsible for weekly planning and forecasting of order volume, organizational staffing, and labor needs. Deep dive intra-day and intra-week trends to create action plans, systems, and mechanisms that...
Sep. 2015 -May. 2021
Zimmer BiometOperations Manager - Great Lakes
Grand Rapids, Michigan, United StatesCross-trained entire staff while leading warehouse and customer service improvement initiatives to increase productivity and reduce inefficiencies. Managed logistics of $33 million in inventory for a sole source vendor agreement from contract approval to go-live date. The largest trauma opportunity Zimmer Biomet has ever had. Identified and returned $6 million in under utilized inventory to i...