Years of experience: 4

Call Center SupervisorCall Center

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Trust Score

Exceptionally trusted; proven professional excellence.

90%
Beth's Career Path
Contact Center SupervisorOct. 2024 -
Present
Tidal Basin GroupContact Center Supervisor
United StatesLed rapid response efforts for emergency and disaster relief, ensuring efficient crisis support. Built and scaled a remote customer support team of 15+ agents. Analyzed and optimized call flows, performance standards, and quality assurance. Managed daily Rapid Response Contact Center operations, ensuring seamless service. Adapted to frequent changes in processes and contract obligations, effe...
Quality Control Analyst-Veterans Evaluation ServicesApr. 2024 -
Oct. 2024
MaximusQuality Control Analyst-Veterans Evaluation Services
United States
Call Center SupervisorDec. 2023 -
Apr. 2024
Firstsource Solution LimitedCall Center Supervisor
Florida, USALead and upskill team of 15 + agents assisting case management of loss mitigation services.

Beth's Posts

  • 0

    About myself

    With extensive experience in both state and federal contracts, I excel in managing contact center teams, ensuring compliance, and driving process optimization. My leadership has enhanced service quality, reduced handling times, and increased customer satisfaction, even during disaster response operations.

  • 0

    Job Description

    I am seeking part-time or gig roles in contact center leadership or customer service operations, where I can apply my skills in team management and process improvement. I am open to consulting, short-term contracts, or project-based work to enhance efficiency and service excellence.

  • 0

    How to contact

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