About myself

With extensive experience in both state and federal contracts, I excel in managing contact center teams, ensuring compliance, and driving process optimization. My leadership has enhanced service quality, reduced handling times, and increased customer satisfaction, even during disaster response operations.

Job Description

I am seeking part-time or gig roles in contact center leadership or customer service operations, where I can apply my skills in team management and process improvement. I am open to consulting, short-term contracts, or project-based work to enhance efficiency and service excellence.

How to contact