Results-driven contact center leader with extensive experience in state and federal contracts, health insurance, and disaster response operations. Skilled in managing teams, optimizing workflows, and ensuring compliance in highly regulated industries. With a strong background in quality assurance, performance management, and process improvement, I excel at driving efficiency and service excellence. Open to consulting, project-based leadership roles, and operational support in customer service, healthcare, disaster response, and government contract environments. Let’s connect to collaborate on impactful opportunities!More...