Years of experience: 42

B2BTechnologyB2CSpeaking engagementsLiteratureMedia & Telecommunications

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Michael's Career Path
Customer Experience/Launch ManagementDec. 2021 -
Present
Charter CommunicationsCustomer Experience/Launch Management
United States• Initiated regular in-depth analysis of voice of customer and internal business data, identifying key business, process, education and offer enhancements. Full project collaboration with business units to execute opportunities. • Created actionable direction through investigative, collaborative research projects for senior leadership including churn, buyflow ease of use, onboarding, website ...
Chief of Staff / Director of Special Projects – National RoleDec. 2018 -
Sep. 2021
The Customer CenterChief of Staff / Director of Special Projects – National Role
• Reporting to ownership; full oversight of department leadership for three business units including: Human Resources, Recruiting, Training, Sales, Operations, Logistics, Reporting and Analytics, Strategy and Planning, Business Development, Internal and External Communications: • Sprint/TMobile Retail locations (74 units). Executing on ownership direction to increase productivity I establish...
Chief of Staff / Regional OperationsSep. 2009 -
Sep. 2018
SprintChief of Staff / Regional Operations
United States• Act as proxy to the Northeast President in all areas of the business both internally and externally. Manage day to day sales, operations, and network analysis, identifying challenges and opportunities then recommending and executing results-oriented action plans through all departments including budget development and P&L management. • Managed the regional leadership team in the creation of...

Michael's Posts

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    About myself

    With a proven track record of leading teams to exceed sales targets and optimizing operations, I have enhanced productivity and achieved significant cost savings. My initiatives in various sectors, including retail and fitness, have consistently resulted in improved efficiencies and customer satisfaction.

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    Job Description

    I am eager to leverage my interpersonal, analytical, and leadership skills in a role that supports organizational growth. I seek a position that not only challenges me professionally but also provides financial stability for my family.

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    How to contact

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