Years of experience: 17

Complaint Resolution SpecialistService Quality ManagerCustomer Care SpecialistClient Relations SpecialistCustomer Success ManagerHelp Desk Support

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Anthony's Career Path
Applications Support Manager | Oracle Fusion | Documentation Engineering - AVT @ MetaJan. 2024 -
Mar. 2025
AVT, a Wipro company Applications Support Manager | Oracle Fusion | Documentation Engineering - AVT @ Meta
WorldwideAs an Applications Support Manager at AVT @ META, I provide end-user support, troubleshooting technical issues, and delivering training programs to enhance skills and promote efficient use of Oracle applications. I maintained comprehensive documentation of Oracle application configurations, updates, and customizations, as well as internal and customer-based User Guides, Technical Runbooks, an...
Senior Customer Success Lead - Customer Experience - AVT @ MetaApr. 2023 -
Feb. 2024
AVT, a Wipro companySenior Customer Success Lead - Customer Experience - AVT @ Meta
WorldwideIn my role as a Senior Customer Success Lead at Meta, I led user experience training, new hire onboarding, and provided Oracle Fusion support. I developed and documented customer process documentation, SOP's, and continued education for enhanced team productivity at Applied Value Technologies.
Senior Applications Support Engineer - Oracle Fusion SCM - AVT @ METAJul. 2022 -
Apr. 2023
AVT, a Wipro companySenior Applications Support Engineer - Oracle Fusion SCM - AVT @ META
WorldwideAs a Senior Applications Support Engineer at Applied Value Technologies, I specialized in Oracle Fusion SCM applications for META, focusing on forward flow B2C support and workflow process engineering. I collaborated with cross-functional teams to streamline processes and enhance documentation, resulting in improved efficiency and customer satisfaction. My contributions led to a significant i...

Anthony's Posts

  • About myself

    With 15+ years in Functional WMS & SCM, I excel in Consulting, Harmonization, and Fit-Gap Analysis. I drive SCM projects in Implementation and Support and enhance communication with sales. I improved Hyperion for purchasing, saving $1M by reducing inventory overhead.

  • Job Description

    Seeking a Consultant role to leverage my Oracle Supply Chain Applications expertise, aiming to guide both new and seasoned users in fully utilizing Oracle's extensive capabilities.

  • How to contact

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