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Years of experience: 13
Call CenterDigital Ads ManagerMarketingBusiness AnalystMarketing Analytics ManagerSales & BizDev
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Angel Cecilio's Career Path
Jan. 2020 -Present
Paulus MusicMusic Business Strategist & Publishing Administrator
Dominican Republic• Oversee music publishing administration, including copyright registration, licensing, and royalty collection across multiple platforms. • Manage song registration & metadata encoding with PROs, DSPs, and global collecting societies to ensure accurate royalty tracking. • Negotiate and draft publishing contracts, administration deals, and co-publishing agreements with songwriters, composers, ...
Jan. 2019 -Aug. 2019
AloricaDRSenior Reporting Analyst
Dominican Republic
Nov. 2017 -Jan. 2019
AloricaDRReporting Analyst
Avenida 27 de Febrero, Esq Juan Baron FajardoJob Summary:
1. Provide data and supporting statistics to track and continually improve, troubleshoot and coach call center staff.
2. Perform daily and weekly performance calculations and distribute reports on key metrics such as handling time, hold time, calls per hour and transfer rate. 3. Identify and develop new reporting methods and tool that will lead to improvement in key metrics. Iden...