Years of experience: 6

Support SpecialistClient Relations SpecialistCustomer Retention SpecialistAppointment SetterCold Calling SpecialistData Entry

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Alexi's Career Path
Customer Service RepresentativeOct. 2025 -
Present
Hire With NearCustomer Service Representative
Remote
Inside Sales & Client Relations Representative | Achieve Test PrepSep. 2024 -
Sep. 2025
Achieve Test PrepInside Sales & Client Relations Representative | Achieve Test Prep
JamaicaGenerated and qualified leads via outbound campaigns and CRM-driven outreach. Provided team support on communication scripts and customer objection handling. Maintained performance dashboards and tracked lead conversion KPIs. Collaborated with the QA team to refine call handling standards and data integrity.
Call Center Supervisor | At Point – Storage Box DivisionApr. 2022 -
Aug. 2023
AtPointCall Center Supervisor | At Point – Storage Box Division
JamaicaLed a remote team of 6+ agents handling outbound support and appointment calls. Monitored performance metrics and conducted QA audits to maintain service excellence. Held daily huddles and 1:1 coaching sessions to boost morale and productivity. Oversaw CRM data accuracy and campaign tracking using Five9 and RingCentral. Ensured compliance with client SLAs and managed escalation protocols effe...

Alexi's Posts

  • 2

    About myself

    Customer support specialist with 5+ years’ experience across chat, email, and phone in diverse industries, including leadership of small teams. Built and refined SOPs that boosted CSAT, strengthened retention, increased revenue, and reduced company losses by 20%.

  • 2

    Job Description

    Seeking a Customer Support Representative role in a growth‑oriented company where I can learn while I earn, contribute to a collaborative team, and take on increasing responsibility, with clear opportunities for professional development and career progression.

  • 2

    How to contact

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