Years of experience: 32
AIB2BTechnologyOperationsStrategic managementStrategy and Product growth
Trust Score
Exceptionally trusted; proven professional excellence.
Kevin's Career Path
Jul. 2021 -Mar. 2025
IdeonSenior Vice President, Client Operations
Richmond, Virginia, United StatesIdeon is a middleware platform delivering data management and connectivity solutions that modernize the health and benefits industry. - Led enterprise-wide client operations and professional services strategy, aligning delivery with executive priorities and achieving consistent NPS scores of 4.8/5.0. - Spearheaded digital transformation through a Salesforce-based portal for support and accoun...
May. 2018 -Mar. 2021
NamelyVice President, Professional Services
Richmond, Virginia, United StatesNamely is a full-suite HR SaaS provider serving mid-sized businesses across the U.S. - Oversaw strategic growth and delivery of implementation and onboarding services for 1,000+ clients, achieving NPS > 50 and boosting time-to-value. - Launched Salesforce-integrated client portal and expanded PS service offerings, increasing one-time revenue by 93% and accelerating project initiation by 71%. ...
Mar. 2004 -Apr. 2018
CeridianVice President, Professional Services
Richmond, Virginia, United StatesCeridian is a global leader in human capital management (HCM) SaaS solutions. - Directed global services organization ($27M P&L) and led a team of 250+ across implementation, consulting, and technical delivery. - Orchestrated multi-year transformation to SaaS delivery model, doubling margin and growing annual PS revenue by 50% YoY. - Retained 70% of key talent during SaaS shift while moderniz...