Kevin D. Thompson
Fractional Ops Leader | Services Transformation Expert | SaaS & PS Growth & Scalability Strategist
I’m a senior operations and professional services executive with a proven track record of transforming early-stage and growth-focused companies into scalable, customer-centric organizations. Over a 25+ year career, I’ve led global teams of 250+, owned P&Ls, and driven dramatic gains in customer satisfaction, revenue, and delivery efficiency across SaaS, HCM, and Healthtech sectors.
Notable achievements include:
- Grew SaaS services revenue by 50% YoY and doubled margins at Dayforce
- Reduced time to revenue by 30% and error rates by 65% through Lean and Six Sigma at Ideon
- Boosted NPS by 174% and doubled one-time revenue at Namely by productizing services
- Built global delivery models and offshore strategies reducing cost by 67%
- Reengineered PS orgs for growth, customer outcomes, and operational efficiency
I'm currently open to part-time consulting and advisory roles where I can help companies optimize people, process, and technology for scale and sustainability. If you're navigating a growth inflection point, modernizing services, or seeking fractional ops leader support, let’s connect.More...