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Years of experience: 28
Call CenterCustomer Support RepresentativeSupport SpecialistITSolution IntegratorCall Center Supervisor
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Exceptionally trusted; proven professional excellence.
Marty's Career Path
Jan. 2023 -Present
CurbioManager, Application Support
• Establish and scale Application Support for a rapidly growing company that is technology powered
• Understand operational efficiency and design a plan that allows for constant improvement and scale
• Build and plan for positive team growth across recruiting, training, management, and operations to provide the best support experience for customers
• Establish standards for cross-team collabo...
Mar. 2022 -Nov. 2022
Jobox.aiSenior Principal Customer Support
• Evolve and scale a support team that includes both on-shore and off-shore agents to improve customer engagement and satisfaction
• Understand operational efficiency and design a plan that allows for constant improvement and scale
• Build and plan for positive team growth across recruiting, training, management, and operations to provide the best support experience for customers
• Establish ...
May. 2016 -Oct. 2021
Grand Rounds HealthSenior Product Support Manager
Lewiston/Auburn, Maine Area• Joined as the first and only dedicated product support person; defined the support experience and built a team to provide three tiers of 24x7 support across multiple channels
• Defined processes and implemented systems tools to continuously drive scale and improve performance
• Established aggressive SLAs and created the tools to measure and analyze business KPIs to align performance of the...