I’m a b attle-tested support manager on a quest for new ventures to oversee, cats to herd...
I have always loved doing more with less. I excel at finding ways for a support team to have a huge impact. My most recent example: I started as the first (and only) full-time product support employee supporting a team of 100; I instituted procedures and built tools to manage support requests, created analytics to meet and measure aggressive SLAs, grew my team — and by the time I left, we were providing 24/7 support to a user base of over 1000.
Creating this kind of impact is my passion, and I am looking for problems to solve, teams to build, and customers to delight.More...
Gregory Golberg
Principal Engineer@DrumWave
Verified
Experienced generalist software architect/principal software engineer with a diverse technical background spanning
multiple languages, databases, and cloud platforms. As both technology leader and hands-on engineer, equally
comfortable developing software, designing DB schemas, designing and supporting cloud infrastructure, troubleshooting
production issues, mentoring junior engineers, and working with business/PM/CX stakeholders to flesh out requirements
and design, generate engineering roadmap and enhance processes to improve engineering quality and velocity as well as
production stability.More...