Years of experience: 21
Call CenterCustomer Support RepresentativeSupport SpecialistCustomer ServiceCustomer Success ManagerChat Support
Trust Score
Exceptionally trusted; proven professional excellence.
Penny's Career Path
Oct. 2022 -Present
Northern Territory GovernmentPolicy Manager - Occupational Licensing
• Provide high quality evidenced based analysis and strategic advice across a range of national and Territory policy issues that impact on occupational licensees and associations.
• Produce high level briefings and correspondence including Ministerial briefings, Legislative Assembly briefs, Cabinet Submissions, speech notes and research papers.
• Represent the department on cross-agency and i...
Sep. 2015 -Oct. 2022
Northern Territory GovernmentPrincipal Occupational Licensing Officer
• Facilitate the operational service delivery of licensing and compliance in accordance with the NT Government’s regulatory regimes and priorities of minimising harm and protecting consumers.
• Provide leadership and resource management of staff involved in the administration of licensing functions and contribute to the strategic leadership of the Occupational Licensing Unit.
• Provide operat...
Sep. 2013 -Aug. 2020
Northern Territory GovernmentExecutive Officer
This position was a statutory appointment which carried the following duties:
• Assess applications for Electrical Workers Licences and Electrical Contractors Licences and under delegation of the Board issue electrical licences.
• Provide operational and secretariat support to the Board. • Represent the Board and NT on national and inter-jurisdiction industry forums. • Maintain Board membersh...