Years of experience: 34

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Chelle's Career Path
Leader/Owner/PhilanthopistJul. 2009 -
Present
iconnectuLeader/Owner/Philanthopist
United StatesIconnectu is a unique Customer Experience consulting firm that conducts Outbound CX phone calls to thank our client's customers and to ask, "What can we improve upon?" It is on this foundation of gratitude that the "little things" needed for improvement are revealed. We bring real time data to our clients allowing them to see suggestions, weaknesses, strength partners, and to close more reve...
Customer Care ManagerAug. 2006 -
Jul. 2009
Paychex IncCustomer Care Manager
2007-2009. Paychex, Inc. Sales Representative I achieved a market saturation rate of 80% and took the business client counts from 1500 - 1800 within two years. Strategic planning and very meticulous execution of sales strategy helped to accomplish this goal, but the most important aspect of my success was my willingness to partner with my clients in every way to drive their success.
Operations & General ManagerApr. 1999 -
Aug. 2006
McKibbon Hotel Group for MarriottOperations & General Manager
During my tenure with McKibbon Hotel Group I managed limited service hotels within the Marriott brand such as Residence Inn, Courtyard, and Springhill Suites. I achieved the privilege of bringing five different properties to award winning guest satisfaction status in only five years. I was a master of taking a distressed property and not only implementing the standards of excellence that Ma...

Chelle's Posts

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    About

    - Over a decade of nighttime call expertise - Real Intelligence for superior service - Seamless data transfer to relevant contacts - AI monitoring for optimal after-hours performance -Home Services expertise -Incredible service as you rest and recover

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    Cases & Experiences

    - Best client for us offers service over $1K per sale - Home Service companies with a heart for service - Companies that need help while they rest and recover - Ai phone system monitoring for excellent customer service -Pricing per month rather than per call or minute

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    Work Order

    - Provide us with your companies unique parameters -On Call Tech's and Manager for emergencies -No contracts, only agreements

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    How to contact

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    How I can help you

    • Outbound calls to thank clients • Ask for improvement suggestions by saying, "what can we improve upon". • Detailed real time reports that highlight the trends, the super stars, and the suggested improvements. • Provide us a list and we will give you the data

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    People I am looking for

    Home Service Companies with more than 5 trucks on the road. Any Service or Retail client with a price point higher than $1,000 per sale. Companies obsessed with world class customer care and unafraid to ask what it will take to be better each and every day. Gratitude gurus

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    Experience & Cases

    • Over 1 million outbound calls made by the best in the business • Focused on home service repairs, maintenance, & equipment sales • Clients sell $100,000 more annually as a direct result of our calls • 35+ years helping small business succeed Iconnectu has clients across the US

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    How to contact

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