Chelle Allen is a dynamic Customer Experience Specialist at iconnectu, where she leverages her keen insights into consumer behavior to enhance client satisfaction and loyalty. With over fifteen years of experience, and over 1 million outbound phone calls made in the client care industry, Chelle has successfully led initiatives that improved customer engagement and retention of workforce AND clientele by over 30% year-over-year. Her clients enjoy qualified data to pivot their business in real time. Her innovative approach to voice of the customer, problem-solving and having a passion for user-centric solutions have earned her recognition as a thought leader in customer experience strategies. Beginning her esteemed career with Walt Disney World, Marriott and Paychex, Chelle received world class training and experience in operations and unique client care. Iconnectu is a unique brand touting to be “the best thing since ‘thank you’”. Outside of work, Chelle is an avid traveler, fly fisherwoman, and is dedicated to ending extreme poverty around the globe. .More...