Years of experience: 23

Chief Customer Officer (CCO)Case ManagerClient Relations SpecialistLive ChatTech SupportIT

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Lappy's Career Path
Information Technology Service Delivery Manager, AsiaAug. 2017 -
Present
Maples GroupInformation Technology Service Delivery Manager, Asia
Hong KongService management • Maintain high performing service support functions including IT Service Desk and Desktop Support. • Owner of the Incident and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. • Monitor, control and support service delivery; ensuring systems, methodologies and pro...
Vice PresidentJun. 2013 -
Aug. 2017
Hello PalVice President
Sheung Wan, Hong KongHello Pal is a first of its kind social language learning app that allows users to easily find and talk to other people all over the world, in completely foreign languages, in just minutes: language learning app with a social twist. Using Hello Pal’s unique combination of phrasebooks and translation tools integrated into its chat messaging system, language is no longer an obstacle to people a...
Member of Board of DirectorsMar. 2011 -
Oct. 2017
Early Education for Every Child Foundation (EEECF)Member of Board of Directors
1250 Oakmead Pkwy, Ste 210, 94085 Los Angeles, CA United StatesThe Early Education for Every Child Foundation (EEECF) believes that parents and care givers can make a tremendous impact through helping children fulfill their innate potential, while also ensuring that the learning process remains fun, engaging, and respectful to both the parent and child. We also believe that every child in the world deserves to have access to early childhood education. Fo...

Lappy's Posts

  • How I can help you

    I offer freelance data entry with minimal cost, tech product QA, and IT service reviews. I break down project briefs into steps with deliverable dates, ensuring efficient service delivery.

  • People I am looking for

    - Companies needing data entry - Tech firms requiring QA - IT service providers seeking reviews - Open to BrillKids, Hello Pal

  • Experience & Cases

    - Worked with app developers for educational apps - Experience with small businesses - Assisted startups with IT and QA needs - Contributed to early education app success

  • How to contact

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