Lappy Custodio is an accomplished IT Service Delivery Manager with over a decade of experience in optimizing technology solutions for Fortune 500 companies. Known for her strategic vision and leadership, she has successfully led cross-functional teams to enhance service efficiency and customer satisfaction, resulting in a 30% increase in service delivery metrics. Lappy holds a Master’s degree in Information Technology Management and is a certified ITIL expert. Passionate about innovation, she continuously drives digital transformation initiatives to align IT services with business goals.More...