Years of experience: 12
CopywritingCall CenterCustomer Support RepresentativeContent WriterStreamer📝 Influencer or Blogger
Trust Score
Exceptionally trusted; proven professional excellence.
Andrei's Career Path
Sep. 2021 -Oct. 2023
HoneywellTraining Professional
Responsible for planning, deployment and reporting of a full-range of training for a Cross-Business Organization, spanning over 600 people with teams in Marketing, Customer Support & Service, ISC, Sales, Automation, Technical Support. Responsibilities include Organization-wide probing to determine training needs and tailor an aligned training offering to support all members. Training delivery...
Apr. 2019 -Aug. 2021
HoneywellCustomer Experience Supervisor
Bucharest, RomaniaOrganize and coordinate the day-to-day business within the team, resource planning. Team’s first point of contact when faced with general business or customer challenges. First escalation point for customer issues Responsible for the resolution of any issues within the team. Drive and manage KPI’s through existing tools (e.g. SAP) to support achievement of business goals and objectives. Asses...
Jul. 2017 -Apr. 2019
OracleManager, Support Sales
Bucharest, RomaniaLeading and managing a team of 12 Account Managers responsible for securing an annual ~$350M in On-Premise Support Revenue spread across ~6000 transactions, with increased focus on accurate Revenue Forecasting, driving Online Adoption and Risk Mitigation. Responsible for achieving monthly targets in terms of renewal rates and other productivity metrics in maximizing revenue, minimizing cancel...