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Years of experience: 22
Customer Success ManagerCRM PlatformsFinanceCall CenterCustomer Support RepresentativeSupport Specialist
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Exceptionally trusted; proven professional excellence.
John's Career Path
May. 2023 -Apr. 2024
Hewlett Packard EnterpriseDirector of Value Realization
San Jose, California, United States• Led implementation of automated replacement parts ordering which saves HPE ~$50M each year.
• Partner with product managers to set and achieve KPI's for each release. This ensured that we were focused on functionality which drove ROI.
• Lead change management team for HPE Support Center
• Lead metrics team for HPE Support Center
Apr. 2020 -May. 2023
ServiceNowSales Pipeline Acceleration Lead
Santa Clara County, California, United States• Company lead for Cloud Storage compliance. Tasked with enabling sellers to capture over 100M from accounts over utilizing cloud storage.
• Enable sellers to drive incremental pipeline activity from customer over utilizing ServiceNow product.
• Compliance program lead for regulated markets initiative. This will unlock ServiceNow’s ability to view and audit usage on key government customers g...
Nov. 2007 -Apr. 2020
CiscoSenior Manager, Business Operations
San Jose, CA• Led the engagement and enablement team of 15 individuals for Cisco Ready, the company wide initiative to monetize the Cisco install base.
• Enable 17,000 Cisco sellers on install base and data insights platforms which support over $2 Billion of influenced bookings each year from 2014-2020.
• Engage with key executive stakeholders to build trust in utilizing data for strategic company decisi...