Years of experience: 18

United StatesEducationTutorCall CenterCustomer Support RepresentativeSupport Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kathryn's Career Path
Quality and Coaching Effectiveness ManagerAug. 2019 -
Present
Strategic Education, IncQuality and Coaching Effectiveness Manager
Greater Minneapolis-St. Paul AreaLead strategy for quality assurance and sales effectiveness at Strategic Education Inc. I support a team of quality analysts, trainers, and coaches to support Enrollment Services and Academic Advising. Responsible for proactively supporting and collaborating with RVP's and department directors to facilitate needs based training and support sales effectiveness. In this capacity, I also drive i...
Quality and Coaching Effectiveness SupervisorSep. 2016 -
Aug. 2019
Capella UniversityQuality and Coaching Effectiveness Supervisor
Greater Minneapolis-St. Paul AreaLead a team of Quality Analysts and oversee call quality and coaching programs that support Enrollment Services and Academic Advising. Responsible for proactively supporting and collaborating with department directors to facilitate needs based training and support sales effectiveness. In this capacity, I also drive initiatives to support new enrollment and persistence, and improve processes t...
Associate Enrollment CounselorApr. 2015 -
Sep. 2016
Capella UniversityAssociate Enrollment Counselor

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