Years of experience: 22

ITCustomer ServiceCustomer Success ManagerAssistantTech SupportExecutive Assistant

Trust Score

Highly reliable; strong professional involvement.

65%
Matthew's Career Path
Systems Development ManagerJul. 2022 -
Mar. 2025
Midwestern UniversitySystems Development Manager
Downers Grove, Illinois, United StatesStreamline work processes by directing replacement of core ERP/CRM systems and implementing various other innovative solutions. Drive business growth and profitability by fostering high-performing team culture and delivering exceptional results. Enhance organizational efficiency by heading migration to Slate as our new ERP system. Key Contributions: Accelerated project delivery and enhanced u...
SRE ManagerSep. 2018 -
Jul. 2022
DeltekSRE Manager
RemoteOptimized operations across all departments, potentially reducing risks and enhancing operational efficiency by developing, evaluating, and modernizing policy and technical controls. Improved project delivery timelines and product quality by delivering technical guidance, crafting solution designs, facilitating adoption of CI/CD tools, and promoting best practices within team. Key Contributio...
IT Service Desk ManagerJan. 2015 -
Apr. 2018
Digerati Group LLCIT Service Desk Manager
Chicago, ILAugmented client engagement by strengthening client relationships and conducting quarterly onsite meetings for health/welfare checks related to service. Increased team efficiency and customer service standards by performing interviews, training sessions, and performance reviews, while providing support to help desk representatives. Propelled new hire integration and overall team performance b...

Matthew's Posts

  • About myself

    With 17 years of experience, I have successfully implemented ERP systems, enhancing operational efficiency and streamlining processes. My skills in IT management and strategic planning have consistently driven business growth.

  • Job Description

    I am seeking a role in a challenging environment that fosters collaboration and innovation, where I can leverage my expertise to drive impactful solutions and contribute to a dynamic team's success.

  • How to contact

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  • About myself

  • Job Description

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