Years of experience: 3
Call CenterCustomer Support RepresentativeSupport SpecialistCustomer ServiceCustomer Success ManagerChat Support
Trust Score
Exceptionally trusted; proven professional excellence.
Elisa's Career Path
Sep. 2023 -Feb. 2025
JustworksManager, Customer Support
New York, New York, United States*Lead a team of 7 coordinators, implementing strategic initiatives to improve customer
resolution times and satisfaction scores.
*Collaborated with Product & Engineering teams to productize manual workflows, increasing
efficiency and automating repetitive processes.
*Partnered with Enablement and Benefits teams to develop comprehensive training programs,
improving employee subject matter expe...
Sep. 2022 -Sep. 2023
Discovery IncTier 1
Feb. 2022 -Aug. 2023
JustworksCustomer Success Coordinator
New York, New York, United States*Managed a high-volume support queue (50+ daily inquiries) across health benefits, workers'
compensation, and exemptions, maintaining a 94% customer satisfaction score.
*Developed standardized workflows and training guides, increasing team efficiency by 90% and
ensuring new hires were effectively onboarded.
*Led initiatives to analyze customer feedback, escalating key insights to senior manag...