Years of experience: 16

SpainMBAMarketing Analytics ManagerCustomer ServiceEngineerData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Pedro's Career Path
Head of CRM, Loyalty and CommunicationsSep. 2022 -
Present
Zurich InsuranceHead of CRM, Loyalty and Communications
Madrid, Comunidad de Madrid, España
CRM & Marketing Automation ManagerFeb. 2021 -
Sep. 2022
IberiaCRM & Marketing Automation Manager
Madrid, Community of Madrid, SpainLeading and defining the CRM & Marketing Automation strategy in the company, boosting a transformation to a value based Customer Management. The main business objectives are: improve customer satisfaction, increase revenue per customer, gain efficiencies on operational processes and facilitate customer management to first-line employees providing the best tools and processes. To achive those ...
Customer Insights Manager (CRM)Aug. 2018 -
Jan. 2021
IberiaCustomer Insights Manager (CRM)
Madrid, Madrid, EspañaLeading all activities related with customer data, unifying the vision of processes around operations, customer service and marketing. The main objective of this role is to contribute to the improvement of business results and also to boost business transformation becoming a customer centric and data driven company: • Support in the definition of business strategies. • Support the decision ma...