Years of experience: 20

Business AnalystConsultingComplaint Resolution SpecialistCustomer ServiceProduct DesignerUX/UI Designer

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Shelley's Career Path
Volunteer, Food PantryJan. 2024 -
Jan. 2026
Northern Marin Community ServicesVolunteer, Food Pantry
Novato, California♦ Offload and inventory morning pantry deliveries ♦ Digital check-in, research, and troubleshoot pantry clients in the database ♦ Optimize flow to expedite client pick-up ♦ Assist the client during distribution
Scrum Master, Walmart APIJan. 2024 -
Jan. 2025
SDIScrum Master, Walmart API
Newtown, Pennsylvania♦ Lead the implementation and scaling of Agile processes, tailoring practices to fit the team’s maturity and organizational needs while ensuring alignment with best practices. ♦ Lead Scrum ceremonies: sprint planning, stand-ups, reviews, and retrospectives, guiding teams in agile best practices. ♦ Collaborated with Business Owners to maintain and prioritize backlogs and set up sprints. ♦ M...
Senior Scrum Master, Tag ManagementJan. 2017 -
Jan. 2024
Charles SchwabSenior Scrum Master, Tag Management
San Francisco, California♦ Responsible for two Development Teams for Web and Mobile Application development & maintenance, leading ceremonies and executive-level reporting. ♦ Refined dashboard reporting, heightening cross-functional communication and driving consensus, which sped executive decision-making and boosted product throughput. ♦ Built a flexible and scalable operating model adopting the best Agile Scrum s...

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