Years of experience: 12
Call CenterSupport SpecialistCustomer Support RepresentativeCall Center SupervisorCall Center TrainerCustomer Service
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Dave's Career Path
Nov. 2023 -Present
Lumen TechnologiesCustomer Care Manager III - PMO/Implementation Management Services (IMS)
New York City Metropolitan AreaManaged end-to-end customer services for Federal Accounts at Lumen Technologies, partnering with a large team of professionals with the goal of delivering the highest levels of satisfaction and revenue growth. • Oversaw customer interactions from order entry to billing, promoting retention and satisfaction domestically and internationally.
• Acts as escalation point for customer issues, ensur...
Jul. 2022 -Nov. 2023
Lumen TechnologiesCustomer Care Manager III - Service Delivery+
New York City Metropolitan AreaManaged end-to-end customer services for a top tier account at Lumen Technologies, ensuring highest levels of satisfaction and revenue growth. • Oversaw customer interactions from order entry to billing, promoting retention and satisfaction.
• Acted as escalation point for customer issues, ensuring prompt resolution and exceptional service delivery.
Nov. 2015 -Jun. 2019
YWCA of BrooklynEvents Manager
Greater New York City AreaDuring my tenure here, I coordinated events to drive revenue growth and make efficient use of space. I collaborated with 12 maintenance and five security staff to execute successful events and grow revenue. I drove business development initiatives and acquired sponsorships, partnerships, and new private/corporate clients. • Planned and organized more than 800 events in 2017. • Boosted revenue...