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Years of experience: 13
Call CenterCustomer Support RepresentativeSupport SpecialistITCall Center SupervisorTechnical Support Agent
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Exceptionally trusted; proven professional excellence.
Amy's Career Path
Jun. 2023 -Nov. 2024
WiproQuality Analyst
Atlanta, Georgia, United States* Quality Analysis for Bytedance Projects, including TikTok.
* Business analysis support for leadership including form creation and account review orchestration.
Mar. 2023 -Feb. 2024
Upwork freelanceFreelance
Oct. 2022 -Mar. 2023
State FarmHelpdesk Performance Coach
Randstad*Hold regular coaching sessions to move technicians closer to goal metrics and improve overall customer satisfaction.
*Review calls and cover those reviews with technicians for personal improvement.
*Monitor attendance and other daily activities, providing guidance as needed.
*Assist, when technicians require on-the-spot help by providing immediate resources and resolution steps.
*Interface w...