Years of experience: 13

Call CenterCustomer Support RepresentativeSupport SpecialistITCall Center SupervisorTechnical Support Agent

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Amy's Career Path
Quality AnalystJun. 2023 -
Nov. 2024
WiproQuality Analyst
Atlanta, Georgia, United States* Quality Analysis for Bytedance Projects, including TikTok. * Business analysis support for leadership including form creation and account review orchestration.
FreelanceMar. 2023 -
Feb. 2024
Helpdesk Performance CoachOct. 2022 -
Mar. 2023
State FarmHelpdesk Performance Coach
Randstad*Hold regular coaching sessions to move technicians closer to goal metrics and improve overall customer satisfaction. *Review calls and cover those reviews with technicians for personal improvement. *Monitor attendance and other daily activities, providing guidance as needed. *Assist, when technicians require on-the-spot help by providing immediate resources and resolution steps. *Interface w...

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