Amy was a call center supervisor and was always the most helpful person to me when I was the QA manager for the call center software. Her attention to detail and helpful attitude even when it wasn't a...
Atlanta, Georgia, United States* Quality Analysis for Bytedance Projects, including TikTok.
* Business analysis support for leadership including form creation and account review orchestration.
Randstad*Hold regular coaching sessions to move technicians closer to goal metrics and improve overall customer satisfaction.
*Review calls and cover those reviews with technicians for personal improvement.
*Monitor attendance and other daily activities, providing guidance as needed.
*Assist, when technicians require on-the-spot help by providing immediate resources and resolution steps.
*Interface w...