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Years of experience: 16
MarketingEducationContent ManagerCopywriterCall CenterCustomer Support Representative
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Danica's Career Path
Sep. 2019 -Present
Arheološki InstitutResearcher
Serbia• Conduct fieldwork, including excavation, survey, and mapping, under the direction of project directors
• Manage and analyze archaeological data, including stratigraphy, artifacts, and environmental samples
• Contribute to the development of research design and project plans, including data collection, analysis, and dissemination
• Collaborate with other team members to produce high-quality ...
Feb. 2019 -Jul. 2019
Field Scope InternationalProject Coordinator
Serbia• Recruiting individuals for different types of market research studies in accordance to study criteria
• Planning, implementing, controlling, analyzing, and reporting on gathered information
• Handling in-bound and out-bound calls with prospective respondents whilst working on surveys for market research
• Coordinating several research projects, both qualitative & quantitative
• Executing a ...
Oct. 2018 -Feb. 2019
SitelCustomer Support Agent
Serbia-Communicate via telephone, mail and/or chat with existing customers in order to solve their inquiri
-Give information about the product or service to existing customers and prospects -Transfer more difficult inquiries to higher level if necessary
-Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied -Proactively propose improvements and ...