Years of experience: 12
Engagement ManagerCustomer ResearcherConsultingBusiness Development ManagerPartnerships ManagerHead of Growth
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Suzette's Career Path
Jan. 2023 -Present
3QMARK, LLCProgram Director
Austin, Texas, United States• Initiate and set goals for programs according to the strategic objectives of the organization; plan the programs from start to completion involving deadlines, milestones, and processes; develop and approve budgets and operations.
• Devise evaluation strategies to monitor performance and determine the need for improvements; supervise all program and project managers involved to provide feedb...
Jan. 2022 -Dec. 2023
Old Republic Home ProtectionDirector of Special Projects
San Jose, California, United States• Drove revenue growth and customer retention through strategic initiatives that targeted product education and customer engagement; improved YOY renewals by 4.5% and surpassed the $1M program goal in Q1 2022 alone. • Led audits to address product and customer experience gaps, resulting in the development of a 3-year customer journey and scoring strategy; partnered with marketing, finance, an...
Jan. 2019 -Dec. 2022
Oasis Church of South FloridaDirector of Communications
• Developed and executed a comprehensive communication to promote the church’s vision, mission, and events across multiple channels, including website, social media platforms, print materials, and internal communications, while aligning with the church’s values and actively engaging the congregation and wider community.
• Analyzed communication data to identify trends and develop future strat...