Years of experience: 15
Tech SupportCustomer ServiceITHelp Desk Support
Trust Score
Exceptionally trusted; proven professional excellence.
Miguel's Career Path
Jan. 2022 -Present
The Walt Disney CompanyProduction Support Engineer
Los Angeles, California, United StatesI work full-time for Entertainment Partners as a contractor for Walt Disney Television Studios. I participate in the network planning, provisioning, and deployment of all network infrastructure for all television productions falling underneath the Disney umbrella. I work with Cisco multilayer switches, Palo Alto firewalls, and Meraki wireless access points.
Jul. 2020 -Jul. 2021
Riot GamesService Reliability Administrator
Santa Monica, California, United StatesAs a member of the live operations (NOC) team, I was responsible for actively monitoring all of Riot's infrastructure for all games and platforms. I provided emergency first response and incident management to drive issues to remediation. I worked with New Relic, Grafana, ServiceNow, Solarwinds Orion, and Big Panda.
Apr. 2019 -Jul. 2020
Green Dot CorporationSystem Support Administrator
Pasadena, CaliforniaAs a system support admin, I worked inside of Green Dot's operations command center to monitor and drive all incidents to remediation. I was also given the ability to perform level 1 tasks like restarting services and running data backup jobs. I worked with Jenkins, Jira, Grafana, and Solarwinds Orion.