Years of experience: 6
United StatesCopywritingCall CenterCustomer Support RepresentativeTutorIT
Trust Score
Exceptionally trusted; proven professional excellence.
Amanda's Career Path
Jul. 2021 -Feb. 2024
SynchronyAccount Manager
I assisted in helping our frontline representatives on their calls by ensuring they had the necessary information to assist our customers and to stay within regulatory compliance. I did this by using the knowledge I had acquired during my service at Synchrony as well as using the research tools and documents that are available. I also performed the duty of assisting our escalated callers by p...
Jul. 2021 -Oct. 2023
SynchronyCustomer Service Representative
I handled inbound calls from our cardholders, maintaining an exceptional level of customer service as my main priority. Ensuring accurate account information, assisting customers with purchases, as well as building relationships with the customers and my colleagues.
Apr. 2021 -Jul. 2021
Golden West TechnologiesAdministrative Assistant
My duties included filing incoming information and working with contractors, invoicing, and customer communications within the Fiber to the Home projects that we are working on. I also helped to create contact lists for calling and mailing items to residents both customers and non customers within the communities that we are working in resolving issues for our customers with concerns to sched...