Boston, Massachusetts, United StatesAt Panorama Education, I lead a nationwide team of 150+ professionals, transforming the client experience across Customer Success, Technical Services, Strategy & Operations, and Learning & Development. My primary focus is to ensure that Panorama's CX organization is strategically aligned with our business growth goals and consistently delivers exceptional value to our clients. Through organiz...
Boston, MAAs Chief Customer Officer at Brightcove, I led the global customer experience strategy, transforming our CX function into a profit-generating center while driving industry-leading customer satisfaction and retention metrics. I managed a comprehensive customer journey across multiple functions, including Customer Success, Technical Support, Professional Services, and Revenue Operations, and bu...