Years of experience: 24

C-level ExecutiveCustomer ServiceHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)Chat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Denise's Career Path
Chief Client OfficerOct. 2021 -
Aug. 2024
Panorama EducationChief Client Officer
Boston, Massachusetts, United StatesAt Panorama Education, I lead a nationwide team of 150+ professionals, transforming the client experience across Customer Success, Technical Services, Strategy & Operations, and Learning & Development. My primary focus is to ensure that Panorama's CX organization is strategically aligned with our business growth goals and consistently delivers exceptional value to our clients. Through organiz...
EVP, Customer CommunityFeb. 2021 -
Jun. 2021
BrightcoveEVP, Customer Community
Boston, Massachusetts, United States
Chief Customer Experience Officer, CXOJan. 2020 -
Feb. 2021
BrightcoveChief Customer Experience Officer, CXO
Boston, MAAs Chief Customer Officer at Brightcove, I led the global customer experience strategy, transforming our CX function into a profit-generating center while driving industry-leading customer satisfaction and retention metrics. I managed a comprehensive customer journey across multiple functions, including Customer Success, Technical Support, Professional Services, and Revenue Operations, and bu...